Delivery & Terms

Estimated Delivery Times

We promise that countdown birthday card orders placed before 3pm Monday – Friday will be dispatched ON THE SAME DAY. Orders received after 3pm Friday or anytime Saturday and Sunday will be dispatched on the following MONDAY. Orders placed on a Bank Holiday will be dispatched the next working day.

If you would like your card to be sent directly to the recipient, please use our write and send service.  If you would like it to be sent at a later date, to arrive 10 days before a birthday, do let us know in the notes section. 

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Non-Arrival

If your card has not arrived 4 working days after the dispatch date for domestic orders, please contact us to look into it.

Returns & Refunds

If you’re not happy with your order let us know and we will happily offer refunds if the items you receive are faulty or damaged.

If you have a question about our Returns Policy please email info@countdowncards.co.uk and we’ll get back to you as soon as possible.

Please note we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events outside our reasonable control (“Force Majeure Event”).